About Shipping

Last updated: August 7, 2026

This Shipping Policy explains how EYEURL processes and ships orders. Available destinations, delivery methods, prices, and estimated transit times vary by product, order value, destination, and carrier. The shipping options and charges displayed at checkout are the current options for your order and control if they differ from general information on this page.

Shipping Destinations

We ship to many countries and regions. Some products or destinations may have different shipping options or may not be eligible for delivery. Enter your complete delivery address at checkout to confirm availability.

Shipping Charges

• Some products qualify for free shipping.
• For certain products shipped to the United States, Canada, Mexico, or China, shipping is free when the order meets the applicable threshold shown at checkout; a shipping charge may apply below that threshold.
• For some international destinations, carrier-calculated USPS or DHL Express rates may be available.
• Promotions or product-specific shipping profiles may change the options or charges shown at checkout.

All shipping charges are shown before you complete payment.

Processing and Delivery Estimates

Orders are prepared for shipment after payment and order verification. Processing time can vary during weekends, holidays, product launches, or high-volume periods.

Delivery times are estimates, not guarantees. The estimate shown at checkout or provided by the carrier begins after the order has shipped. Some international routes may take approximately 15–35 days, depending on destination, customs clearance, carrier capacity, and local delivery conditions. Weather, customs, transportation disruptions, address problems, and events outside our control may cause additional delays.

Tracking

When tracking is available, we will send the tracking information to the email address associated with your order after shipment. Tracking scans can take time to appear after a label is created.

Address Accuracy and Changes

Please review your shipping address carefully before placing an order. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes or cancellations after an order has entered processing or has been transferred to a carrier. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless a charge is expressly included at checkout, these amounts are not included in the product price or shipping charge and are the recipient's responsibility. Customs processing may delay delivery.

Delivery Issues

If tracking shows delivery but you cannot locate the package, check the delivery location, household members, neighbors, building management, and the carrier first. If an order appears lost, arrives damaged, or contains an incorrect item, contact us promptly with your order number and relevant photos or tracking information so we can investigate.

Returns and Exchanges

Shipping eligibility does not change the requirements of our Refund Policy. Please review that policy before returning an item. Do not send a return to the company contact address unless our customer-service team has provided return instructions.

Contact

For shipping questions, contact EYEURL at eyeurlcustomer@gmail.com or +86 18758757060.