Privacy Policy

Last updated: August 7, 2026

This Privacy Policy describes how EYEURL, operated by HK DEMAURA TRADE LIMITED ("EYEURL," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit eyeurl.com, place an order, contact us, or otherwise use our products and services (collectively, the "Services"). Our store is hosted by Shopify, which helps us provide the Services.

Personal Information We Collect

Depending on how you interact with the Services, we may collect the following categories of personal information:

• Contact and account information, such as your name, email address, phone number, billing and shipping addresses, and account credentials.
• Order and commercial information, such as products viewed or purchased, order history, returns, exchanges, warranty requests, and customer-service communications.
• Payment information, which is collected and processed by Shopify and our payment providers. We do not directly store complete payment card numbers.
• Device and usage information, such as IP address, browser and device type, operating system, cookie identifiers, pages viewed, referring URLs, interactions with the Services, and approximate location derived from IP address.
• Marketing and preference information, such as your communication preferences, consent choices, shopping interests, and interactions with marketing messages or advertisements.
• Information you submit, including messages, reviews, photos, feedback, survey responses, and information provided for support, returns, or warranty claims.

How We Collect Personal Information

We collect personal information directly from you, automatically through cookies and similar technologies, and from service providers and business partners that support our Services, including Shopify, payment processors, shipping and fulfillment providers, analytics providers, advertising partners, and customer-support tools.

How We Use Personal Information

We use personal information to:

• provide, operate, personalize, and improve the Services;
• process payments, fulfill and deliver orders, and manage returns, exchanges, and warranties;
• create and maintain customer accounts;
• respond to questions and provide customer support;
• detect, investigate, and prevent fraud, security incidents, misuse, and other harmful activity;
• measure performance, conduct analytics, and understand how customers use our Services;
• send service messages and, where permitted, marketing communications;
• personalize content and advertising, subject to your consent and opt-out rights where required; and
• comply with legal obligations, enforce our agreements, and protect our rights and the rights of others.

Shopify and Shopify Network Intelligence

Our store is hosted by Shopify. Shopify collects and processes personal information when you visit or make a purchase from our store so that Shopify can provide and improve its services to us and to you. Shopify Network Intelligence is enabled for our store. This means Shopify may combine information about your interactions with our store, other merchants, and Shopify to help us and Shopify provide a more customized experience, show more relevant advertising, improve products and services, and understand how customers interact with stores and advertisements.

Information about your activity may be shared with Shopify and other service providers located in countries other than your own. Shopify's processing is described in the Shopify Consumer Privacy Policy. You can learn about and exercise certain rights relating to Shopify's use of your information through the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our partners, including Shopify, use cookies, pixels, tags, and similar technologies to operate the Services, remember preferences, prevent fraud, perform analytics, personalize your experience, and support marketing and advertising. Where required by law, non-essential cookies and similar technologies are used only after you provide consent.

You can manage applicable cookie choices through our Cookie Preferences tool when it is available in your region. You can also adjust your browser settings, although blocking certain cookies may affect the functionality of the Services.

Advertising and Analytics

We may work with Shopify and other analytics and advertising partners to measure use of the Services, understand campaign performance, and show advertising that may be relevant to you. Depending on applicable law, these activities may be considered "targeted advertising," "sharing," or a "sale" of personal information even though we do not sell personal information for money.

Where available, you can opt out through our Data Sharing Opt-Out page. We also honor legally recognized opt-out preference signals, such as Global Privacy Control, where required. Your choices may be limited to the browser or device you use unless you are logged in or otherwise identifiable.

How We Disclose Personal Information

We may disclose personal information to:

• Shopify and service providers that host our store or provide payment processing, shipping, fulfillment, customer support, analytics, security, marketing, and technology services;
• business and advertising partners where permitted and subject to applicable consent or opt-out requirements;
• government authorities or other parties when required by law or reasonably necessary to protect rights, safety, security, and the integrity of the Services; and
• parties involved in a business transaction, such as a merger, financing, acquisition, reorganization, bankruptcy, or transfer of assets.

We do not disclose personal information to third parties for their own purposes except as described in this Privacy Policy or with your direction or consent.

International Transfers

We and our service providers may process personal information outside the country where you live, including in the United States, Canada, Hong Kong, and other jurisdictions where our service providers operate. Where required, we use appropriate safeguards for international transfers. Privacy laws in those locations may differ from those in your jurisdiction.

Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and protect against fraud and abuse. Retention periods vary depending on the type of information and the reason it was collected.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or portability of your personal information; to restrict or object to certain processing; to withdraw consent; and to opt out of targeted advertising, sale, or sharing. You may also have the right to appeal a decision relating to a privacy request.

To exercise these rights, email us at eyeurlcustomer@gmail.com. For applicable advertising and sharing choices, you may also use our Data Sharing Opt-Out page or the Shopify Privacy Portal. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising applicable privacy rights.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages. Even if you opt out of marketing, we may still send non-promotional communications relating to your orders, account, security, or customer-service requests.

Children's Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children below the age at which parental consent is required in their jurisdiction. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

Third-Party Links

The Services may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technologies, legal requirements, or other operational reasons. The revised version will be posted on this page with an updated date. Where required by law, we will provide additional notice of material changes.

Contact Us

If you have questions, complaints, or privacy requests, contact us at:

HK DEMAURA TRADE LIMITED
W13, Room 1017, 10/F, Wing Hing Industrial Building
83-93 Chai Wan Kok Street, Tsuen Wan, Hong Kong 999077
Email: eyeurlcustomer@gmail.com
Telephone: +86 18758757060