Returns, Exchanges, and Refunds

Last updated: August 7, 2026

Return Eligibility

Most new, unopened items may be returned within 365 days after delivery for a refund. Items must be unused, in their original condition, and returned with the original packaging and any included accessories.

To confirm eligibility and receive return instructions, contact us before sending any item. Returns sent without authorization or to an address not provided by our customer-service team may be delayed or refused.

How to Request a Return or Exchange

Email eyeurlcustomer@gmail.com and include:

• your order number;
• the item or items you want to return or exchange;
• the reason for the request; and
• photos clearly showing any defect, damage, or incorrect item, when applicable.

After reviewing the request, we will provide the appropriate return address and instructions. Do not send returns to the company contact address unless we specifically instruct you to do so.

Return Shipping

If the return is required because of our error, such as an incorrect or defective item, we will cover the reasonable return shipping cost or provide another appropriate resolution. For other eligible returns and exchanges, the buyer is responsible for return shipping costs.

There is no handling fee for eligible returns. Original shipping charges and customs or import charges are not refundable unless required by law or the return results from our error.

Inspection and Refund Timing

Returned items are inspected after arrival. If approved, the refund will be issued to the original payment method. Please allow approximately 3–5 business days after receipt for inspection and processing. Banks and payment providers can require an additional 5–10 business days to post the refund. International return transit can take longer, so the complete process may take up to four weeks or more in some cases.

We will notify you by email when the return has been received and when the refund has been processed.

Exchanges

Exchanges are subject to product availability. Contact us before returning an item so we can confirm the available replacement and provide instructions. If the requested replacement is unavailable, we may offer a refund or another available option.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos. We will review the issue and provide the appropriate next steps.

Limited Warranty Claims

To start a limited warranty claim, email eyeurlcustomer@gmail.com. Please provide:

• the order number associated with the product;
• the name, address, phone number, and email address associated with the order;
• a description of the problem and how it occurred; and
• a clear photo showing the problem.

If the claim is approved, we will arrange the applicable replacement or other remedy. If we ask you to return the product, follow the return instructions and package it carefully to prevent additional damage. We are not responsible for damage caused by inadequate return packaging or for a return that cannot be verified as received.

Contact

Customer Service: eyeurlcustomer@gmail.com
Telephone: +86 18758757060
Hours: 9:00 AM–5:00 PM ET, Monday through Friday