Returns & Exchanges

Last updated: August 7, 2026

You may return most new, unopened items within 365 days of delivery for a refund. Items must be returned in their original condition and packaging, with proof of purchase.

Start a Return or Exchange

Email eyeurlcustomer@gmail.com with your order number, the item you want to return or exchange, and the reason for the request. We will reply with the correct return address and instructions. Please do not send an item back before receiving those instructions.

Return Shipping

• If you received an incorrect or defective item, EYEURL will cover reasonable return shipping costs after the issue is confirmed.
• For other eligible returns or exchanges, return postage is the customer's responsibility.
• We do not charge a separate return handling fee.

Refunds

After the returned item is received and inspected, approved refunds are issued to the original payment method. Inspection and processing generally take 3–5 business days. Your bank or payment provider may need an additional 5–10 business days to post the refund.

Damaged or Incorrect Items

Contact us promptly and include your order number, a description of the issue, and clear photos of the item and packaging. Keep the item and packaging until our team confirms the next step.

Exchanges

Exchanges depend on product and variant availability. If the requested replacement is unavailable, we may offer another available option or a refund.

Warranty Claims

Manufacturer-defect claims are handled under our Limited Warranty.

Contact

Email eyeurlcustomer@gmail.com or call +86 18758757060.